Our COVID-19 special conditions
Dear customers from all around the world,
We hope you are doing well and we do our best to bring you a little sweetness every day.
Due to the new governement’s announcements, our store SERIE NOIRE, located 14 rue Lepelletier 59000 Lille - France, has closed on March, 20th and will stay closed for the next 4 weeks.
FAQ : our answers to your requests
May we contact you during the quarantine?
Yes. Our Web team is still available for you over the phone at +33 328360003 from Monday to Saturday from 10:30am to 3:30pm, by email at [email protected] (we read every email and reply as soon as possible), on our social networks Instagram @serienoire and Facebook @serienoirestore, and via our chat online.
Do you deliver web orders during quarantine?
Yes. We prepare and ship your orders every day respecting safety measures. Our delivery delays are respected even during the quarantine.
May I collect my order directly in store?
Yes. If you select the “click and collect” option, you can get your order at SERIE NOIRE 14 rue Lepelletier 59000 Lille, from Monday to Saturday from 10:30am to 3:30pm. But we will get in touch to organize the pick up together. For our safety, wearing a mask is mandatory.
What health and safety measures have you put in place?
For the preparation of web orders:
-Our web team prepares your orders while respecting all the health and safety measures:
-We wear AFNOR certified masks
-We disinfect our hands after each handling of clothing or at least every hour
-Any returned product is isolated for 24 hours then disinfected with steam.
-Our DHL and DPD carriers also respect all security measures, they are our trusted partners
How do I return my order?
Returns are the responsibility of the customer. We invite you to read our return conditions here. The delay of return is 30 days. Feel free to contact us if you have any trouble or difficulties to return your parcel in time. Together, we will find solutions.
Thank you in advance for your orders and your support!
Take care of yourself and give us your news on instagram with #SERIENOIRE
The SERIE NOIRE team