Delivery and returns

FAQ


How To Return An Item?

If you want to return your order:

  • please inform us of your intention to return by emailing sacha@serie-noire.fr
  • you may return any item purchase within 14 days from the receipt of your order
  • once your returned item received: we refund the amount of your order on your account (bank or paypal)
  • carefully keep a proof of the return because we refund the “return note” as a credit note, to use on our website. You can choose the delivery company.

Address Returns To:

SERIE NOIRE
To the attention of: Sacha
14 rue lepelletier
59000 LILLE
FRANCE
0328364744
sacha@serie-noire.fr

Who Pays Return Costs?

We refund the “return note” as a credit note, to use on our website. We advice you to keep a proof of the shipment and the tracking number. 




How Much Time Is Allowed For Item Returns?

Customers may return their items within 14 days.


How Are Refunds Made?

Refunds will be made to the same bank card or PAYPAL account that was used during purchase.


How Long Will It Take To Receive A Refund?

Refunds will be made within fourteen days after serie ||| NOIRE receives the returned item.

What is the shipping cost of my parcel ?

Shipping costs depend on the country of destination and the volumetric weight of your parcel.

GROUP 1 : €10 per parcel

Autriche, Belgique, Chypre, République Tchèque, Allemagne, Danemark, Finlande, France, Royaume-Uni, Grèce, Croatie, Hongrie, Irlande, Islande, Italie, Lituanie, Luxembourg, Lettonie, Monaco, Malte, Pays-Bas, Pologne, Portugal, Roumanie, Slovaquie, Slovénie et Suisse. 

GROUP 2 :

  • Parcel less than 3kg = €10
  • Between 3,1kg and 6kg = €20
  • Between 6,1kg and 10kg = €40
  • From 10,1kg = €60

Andorre, Bulgarie, Espagne, Estonie, Îles Féroé, Guernesey (îles britanniques), Gibraltar, Maroc, Moldavie, Macédoine, Monténégro, Norvège, République de Saint-Martin, Tunisie, Turquie, Ukraine et Vatican.

GROUP 3 :

  • Parcel less than 3kg = €25
  • Between 3,1kg and 6kg = €35
  • Between 6,1kg and 10kg = €100
  • From 10,1kg = €140

Bahamas, Belize, Bermudes, Brésil, Barbade, Canada, Chili, Colombie, Cuba, Dominique, République Dominicaine, Equateur, Egypte, Ethiopie, Iles Malouines, Grenade, Guyane Française, Israël, Jamaïque, Liban, Saint-Martin (île Amérique du Nord), Mexique, Martinique, Salvador, Suriname, Etats-Unis. 

GROUP 4 :

  • Parcel less than 3kg = €25
  • Between 3,1kg and 6kg = €35
  • Between 6,1kg and 10kg = €100
  • Between 10,1kg and 20kg = €190
  • Between 20,1kg and 30kg = €500

Emirats Arabes Unis, Arménie, Australie, Bahreïn, Chine, Costa Rica, Guadeloupe, Guyane, Hong Kong, Haïti, Indonésie, Japon, Kazakhstan, Corée du Sud, Maurice, Malaisie, Nouvelle-Zélande, Pérou, Corée du Nord, Paraguay, Qatar, Réunion, Russie, Saudi Arabia, Singapour, Taïwan, Uruguay et Afrique du sud.

 

Article 1 - Delivery

Deliveries are made by DHL to the address specified by the client (delivery addresses must not be a Post Office box or poste restante (general delivery) address, in this case www.serie-noire.fr reserves the right to cancel the order).

Only orders of flammable products such as perfumes are shipped by La Poste (French Postal Service).

Deliveries can only be made to one address per order. If more than one delivery address is required, the customer must make separate orders for each delivery address, and applicable shipping charges will be calculated accordingly.

The defacto purchaser shall be deemed as the person whose name and address is specified on the invoice.

Delivery cost of the products are based on the volumetric weight of the package. These are indicated prior to the confirmation of the order.

Deliveries are made to the address specified by the customer when ordering.

Delivery Times

Delivery time is 24 hours for orders placed before noon in France.

Delivery time is 48 hours for orders in France and Europe afternoon.

Delivery time is 72 hours for orders outside Europe.

These times (in working days) are provided as guidelines only by our carrier, DHL. The customer cannot request a cancellation of order, claim any damage or interest or request compensation of any kind and www.serie-noire.fr cannot be held responsible for any delays for any reason whatsoever attributable to the carrier.

In any event, delivery of goods will not exceed 30 days.

Série Noire will inform the customer via email when their order has been dispatched. In case of any breach of this obligation on the part of Série Noire, the customer may terminate the contract by means of a registered letter with acknowledgment of receipt required or by other reliable written means, if, after having requested in the same manner that Série Noire effects the delivery of the order within a reasonable additional time, and this is not done within this time.

The contract shall be considered resolved upon Série Noire's receipt of this letter or written message informing it of this decision unless Série Noire has already effected its obligation in the meantime.

Nevertheless, the customer may rescind the contract with immediate effect if the deadline was, for the customer, an essential condition of the contract. This essential condition may form the circumstances of the contract or be expressly requested by the customer before the contract is made.

The reimbursement will be guaranteed by Série Noire, to the same credit card account, within a maximum of fourteen business days following the revocation of the contract.

Shipment Tracking

You can track your shipment at  www.dhl.fr/fr/dhl_express/suivi_expedition.html

using the tracking number provided to your account during the order confirmation process.

Non-delivery of Goods

www.serie-noire.fr shall not be held responsible for any obligation to deliver in any event of force majeure or chance (fire, theft of work equipment, inclement weather, stock shortages that cannot be replenished by the manufacturers, accidents, internal or external breakdowns, loss of information, postal, transport, communication or fuel supplier strikes, etc).

Transport risks

The receiver should check the general condition of the package on its arrival. Where possible, this should be done in the presence of the delivery company representative. If it is noticed that, during the course of transport there is any damage or items missing, the customer should:

  • Make a note, on the delivery slip, of any suspected damage or missing items, and sign the slip.
  • If necessary, refuse delivery of the package and note the reasons for any refusal on the delivery slip (also signed).
  • Confirm, by a dated and signed registered letter, with acknowledgment of receipt required, any reservations concerning the delivery within four days including the delivery date.
  • Send a copy of the above letter via email to contact@serie-noire.fr or by post to SARL SERIE NOIRE, 14 rue Lepelletier 59000 Lille, FRANCE. Please include your order and delivery references. Your claim cannot be processed if there is no note of any damage or missing items on the delivery slip and if www.serie-noire.fr was not informed within the time period specified.

No claims of any nature will be considered if the shipment has been accepted without any mention of damage or missing items at the time of delivery and if our company was not informed in the manner outlined.

In the event of a claim, an investigation on the shipment will be conducted, and any reimbursements will be dependent on the conclusions of this investigation.

Non-Receipt of Goods

Please inform us if you have not yet received your shipment up to a maximum of 30 days after your order has been charged. We are unable to accept any claims after this period.

Delivery Methods, Times and Rates

Shipping costs are borne by the addressee and are automatically calculated according to the destination country as stated on the order slip and the total weight of the goods.

Orders processed on the www.serie-noire.fr website and dispatched outside France may be subject to applicable taxes or customs duties, and these charges shall be borne by the buyer.

Customers should be aware of the applicable taxes and customs duties in their country of residence.

The cost of delivery in Europe is €10 per standard parcel. This amount may be increased depending on the volumetric weight of the package.

The Customer will be informed of the total cost of delivery prior to settlement of the final amount of the order.

The cost of delivery for the rest of the world is 50€ for packages of which the volumetric weight does not exceed 3 kg, 75€ for packages between 3.1kg and 6kg, and €150 for parcels  between 10.1kg and 20kg.

All packages are delivered against signature.

If Recipient Is Not Present During Delivery

  • DHL Deliveries: DHL will leave a delivery notice in the recipient's mailbox. The customer then has the option to contact DHL and request a second delivery, or DHL will contact the customer to arrange another time for delivery.
  • La Poste Deliveries:  La Poste will leave a notification in the recipient's mailbox, which will outline procedures on retrieving the undelivered parcel from the nearest post office.

If the package is not collected within the specified period, it will be returned to the sender. Any subsequent deliveries will incur further charges. In this instance, www.serie-noire.fr cannot reimburse any part of the order.

Article 2 - Return of Goods

All customers are considered consumers within the definition of the Code de la Consommation (French Consumer Law). Items ordered on the Série Noire website are intended for personal use only, and are subject to a Right to Withdraw of 14 days following the receipt of goods, or the last item of a shipment delivered in several parts, where the delivery is staggered over a defined period, where the goods may be returned to Série Noire for the purposes of exchange or refund, with no reason required and no extra costs incurred except delivery charges.

The customer may inform  Série Noire of this decision, within the timeframe allowed, by sending the Withdrawal Form (see Appendix), or in writing to the following address:

SARL SERIE NOIRE

14 rue Lepelletier

59000 Lille

FRANCE

contact@serie-noire.fr

Provided that the goods are returned in perfect condition, Série Noire will guarantee a reimbursement to the same credit card used for the order.

It is the customer's responsibility to retain all proof of postage for any returns. For this purpose, we recommend that you return goods by registered post, with acknowledgment of receipt required, or by any other method which will register the date of dispatch.

The reimbursement will be made to your credit card or by a bank cheque in your name.

A new order must be made for any size or color exchanges.

Defective Goods

All goods sold are guaranteed according to Article 1641 of the Code Civil (French Civil Law)

Additionally, goods sold are subject to a product conformity guarantee under Articles L.211-4 and further under the Code de la Consommation.

In the case of non-conformity of goods sold, the customer will have the choice of repair or replacement of the product.

In any case, even if the customer's choice results in a disproportionate cost to the seller, the customer may still proceed according to his/her choice.

If repair or replacement is impossible, the customer may return the goods and be reimbursed for the same.

Reimbursements may also be made if the solution requested by the customer cannot be acceded to within a month after the customer's claim is made.

In all cases, the application of the guarantee against the non-conformity of goods sold shall not incur any further cost to the customer.

In the case of non-conformity of goods sold, such goods must be returned to the seller who must receive these goods and exchange them, or reimburse the customer for the same.

The replacement of a non-conforming product does not entail the prolongation of the guarantee.

All claims, requests for exchange or reimbursements must be sent by mail to the following address:

SARL SERIE NOIRE

14 rue Lepelletier

59000 Lille

FRANCE

contact@serie-noire.fr

 

 

Our Designers : Acne Studios Man, Acne Studios WomanAnn Demeulemeester, Avant Toi, Balmain, Barbara Bui, Chloé, Comme des Garçons Play, Equipment, Faith Connexion, Fornasetti, Goti, Haider Ackermann, Isaac Sellam Experience, J Brand, L.G.B Le Grand Bleu, Lost and Found, Lost and Found RoomsPremiata Man, Premiata WomanReinhard Plank, Rick Owens Man, Rick Owens WomanRonald Pineau, Rosa Maria, RTA, Saint Laurent Man, Saint Laurent WomanScunzani Ivo, Sonia Rykiel.

Our Perfumers : Comme des Garçons Parfums, Escentric Molécules, Histoires de Parfums, Les Eaux Primordiales, Nico Uytterhaegen, Orto Parisi.

Our Artists, in collaboration with the DTTH Gallery : AKAMr Grey, Joseph Chiaramonte, Guy Marineau, Wayne Danza, Gaetan Caputo, Donald Graham, Gérard Rancinan.