Terms and conditions of use
Article 1 – Acceptance of General Conditions of Sale
These conditions govern the contractual relationship between SARL SERIE NOIRE and its customer, which both parties shall accept without reserve. These general conditions of sale shall override all other conditions contained in any other document.
The purchase of merchandise featured on the website www.serie-noire.com signifies full and complete acceptance of these general conditions of sale. The company shall reserve the right to amend these conditions without prior notice. The customer shall acknowledge that they are aware of these general conditions of sale and declare acceptance of the same, without reserve, before confirming any purchase on www.serie-noire.com.
Customers must have full legal capacity, be over 18 years of age or possess a legal authorization to place an order on our website.
Customers should make their purchases using a bank account containing sufficient funds.
Under Article 110-1 of the Code de Commerce (French Commercial Law), customers are prohibited by law from purchasing any goods from this website for the purpose of resale.
Serie Noire reserves the right to amend these general conditions of sale at any time; with the stipulation that the conditions of sale applicable to the Customer shall be those that were valid during the date of the customer's purchase on the website.
Article 2 – Features and Availability of Merchandise
Each product on the website is highlighted and relevant details are provided, with accompanying photograph(s).
We strive to feature product photographs which as faithfully as possible represent the item we carry. However, in certain cases, we cannot guarantee its perfect replica in the delivered product. Some colors may look different due to studio lighting, variations in screen quality, filesave parameters of the colors and/or luminosity. Also, in some instances, the photographs are for illustration purposes only, where not all items featured in the photographs are necessarily for sale.
The products featured on the www.serie-noire.com website are available in our store and are dispatched after we confirm an order. The products that are not available are marked as such and cannot therefore constitute part of any transaction.
Despite our greatest care, some items are sometimes not available even when featured as available, and if you have confirmed your order on such an item, www.serie-noire.com will:
- notify you, in writing, of the cancellation of the unavailable items
- not validate the banking transaction
Article 3 - Price
The product prices as shown on www.serie-noire.com are expressed in Euros, all VAT included, without shipping or subsequent customs charges which shall be calculated separately during the order process and which may vary according to the item weight and the shipping destination.
The applicable sales tax (VAT) is currently 20%. Any legal amendments to the tax rate will be reflected accordingly in the price of our products.
When ordering, the full price including VAT of goods is due for payment.
If you are a non-european customer, the prices will appear VAT excluded when you log in with your delivery address (outside Europe). Duties and taxes are not charged by www.serie-noire.com but may be asked by the customs of your country.
The prices shown may be amended at any time, without prior notice, by www.serie-noire.com.
The price stated, in Euros, at the confirmation of the order shall be the final price invoiced to the customer.
Any difference in the price stated on the same item at any other time during the course of the order cannot be reimbursed.
Série Noire reserves the right to amend any prices at any moment, however item prices indicated at the time of the customer's order shall be those applicable to that customer.
The price indicated also include processing charges for the order.
The sale price is payable upon ordering.
Orders will be subject to the modes of payment specified in Article 5 of these general conditions of sale.
If required, a VAT invoice is available on request via email from Série Noire.
Article 4 – Confirmation of Order
How to order on the www.serie-noire.com website:
- Order as a gust or create an account, using the 'Log In' button: provide your identification and other required information such as an email address, a telephone number and a delivery address.
- Choose a secret password, which must be provided for access to your account during subsequent visits to the website. Your password will protect your identity and ensure the confidentiality of your personal information.
- The registration process will only take a few minutes. You can also provide a detailed delivery address, receive a confirmation and a summary of your order. The creation of an account can also be made prior to making the order.
The customer's access to his/her account on the website enables him/her to:
- Select one or more articles
- Fill a virtual shopping basket. The shopping basket contents are saved and are searchable and modifiable at any time during navigation on the website. If required, changes to quantity and sizes can also be made.
After adding an item to the basket, the customer may:
- Continue shopping
- Save the selection if they do not wish to order the items immediately
- Delete the list of items or only choose one of the items to delete
- Cancel their selection
- Correct any input errors
- Choose the delivery method
- Choose and confirm the mode of payment
- Confirm the order by clicking 'Order'
The order is closed after the final confirmation on the payment screen. However, www.serie-noire.com reserves the right to cancel a customer's order if there are any outstanding payment disputes pertaining to earlier orders. Further, www.serie-noire.com may delay or suspend the delivery of any new order in case of late payments on an earlier transaction. Série Noire also reserves the right to refuse any order which may be deemed unusual, in particular with regard to quantities ordered.
To conclude the sale, an order confirmation email detailing the items purchased will be sent to the customer at the email address provided at the time of the creation of the customer's account. If you do not receive such an email, please inform our customer service, at: [email protected]com.
It is the customer's sole responsibility to provide the correct information.
The details provided and the saved confirmation shall constitute proof of the transaction.
Série Noire archives all orders and order confirmations in a reliable and secure system, and these shall be considered true copies in accordance with the requirements of Article 1348 of the Code Civil (French Civil Law). The information retained by Série Noire or its subcontractors shall be considered by all parties to be proof of any communications, orders, payments and all other transactions between the parties.
Bank transactions on payments made via the website are secured and Série Noire will never retain the customer's banking information in any form.
It is the customer's responsibility to retain the order number provided by Série Noire and this should be provided especially for any subsequent claims.
It is also the customer's responsibility to take all necessary steps to retain copies all transactions with www.serie-noire.com, particularly in the event of any loss of information by Série Noire.
The information provided by the customer during an order should be free of any errors or omissions, in particular with regard to the delivery address and telephone number (required by the delivery company).
The seller assumes no responsibility for the non-delivery of any goods ordered due to any errors in the information provided by the customer.
Article 5 – Accepted Modes of Payment
All payments must be made in Euros ( € ).
We accept PAYPAL payment on our PAYPAL account [email protected] and credit cards payment via PAYPLUG.
Payments via a secured credit card transaction are recommended.
All transactions are encrypted using a secure code and cannot be hijacked. For the same reasons www.serie-noire.com will never have access to your credit card information, which is not retained by our own server.
Before approving any transaction, our bank will verify several elements:
- The validity of the credit card
- The credit standing of the card owner
- That the credit card is not a counterfeit one
Payments will not be approved until the bank payment centre has given approval.
If a payment is declined, the order is automatically cancelled and the customer will be informed via email.
Payments via American Express cards are not accepted.
Article 6 – Non-availability of Items
If an item ordered is not in stock, Série Noire will inform the customer of this via email.
In this case, the customer shall have, within 72 hours of receipt of the email, the choice of maintaining or cancelling the order. In the absence of any response from the customer, the order shall be deemed as pending.
If the customer cancels the order in this instance, the purchase price will be reimbursed.
Article 7 – Obligations of Série Noire
The website is accessible 24 hours, 7 days a week, unless affected by:
- Force majeure
- Internet issues (connection problems, server problems, viruses)
- Power outages, loss of data, maintenance issues
- Any notification to the contrary on the Home page
Série Noire may exempt itself from all or part of its liability by proof that the failure or improper performance of a contract is attributable, either to the customer or to any unforeseen and unavoidable circumstances caused by a third party, or to a force majeure.
It is the customer's responsibility to ensure that goods ordered conform to their requirements.
Article 8 – Guarantee
Under no circumstances shall www.serie-noire.com be held responsible for the non-conformity to any laws and regulations in force in the destination country. The responsibility of www.serie-noire.com is systematically limited to the value of the goods in question, determined by the date of purchase, without any possibility of recourse towards the brand or the manufacturer of the goods.
In all events, the customer is protected by the guarantees of legal ownership and of hidden defects provided for under Articles 1625 and subsequent of the Code Civil.
You may contact our customer service by email at the following address: [email protected].
Article 9 – Personal information
Any personal information collected is necessary for the purposes of processing and shipping of orders, for invoicing and for contracts of warranty. Such processing is subject to a declaration to the CNIL (French Data Protection Authority).
The customer has the right, in accordance with the provisions under Article 27 of the French Data Protection and Freedom Act of 6 January 1978, to access, modify, correct or suppress any personal information pertaining to him or herself.
This right may be exercised by contacting Série Noire at the following address :
SARL SERIE NOIRE
14 rue Lepelletier
www.serie-noire.com will never communicate, for free or exchange customer information to any third parties other than its subcontractors and will ensure that the information is retained under the care of the European Union.
Article 10 – Intellectual Property
All the elements on the website, including elements by Série Noire, in particular graphical representations, sound, text, as well as any underlying technology and the portrayal of products are protected by copyright. 'Série Noire' is also a copyrighted trademark.
The customer is therefore prohibited by law from duplicating, portraying or distributing, whether in whole or in part, of all the elements contained within this website or its name.